Privacy Policy

1. Introduction

mei4d ("we," "us," "our," or the "Company") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our online betting platform located at https://mei4d.cam (the "Platform"). This policy applies to all users who access or register on the mei4d Platform, including residents of Indonesia and other jurisdictions we serve.

By creating an account or using any part of the mei4d Platform, you consent to the data practices described in this Privacy Policy. If you do not agree with our privacy practices, please do not use the Platform. This Privacy Policy should be read in conjunction with our Terms and Conditions, which govern your use of the Platform.

2. Information We Collect

mei4d collects several categories of personal information to operate the Platform, process transactions, verify identity, and comply with regulatory requirements. The information we collect includes:

2.1 Information You Provide Directly

• Account Registration Data: When you create an account, we collect your full legal name, date of birth, email address, phone number, residential address, username, and password.
• Identity Verification Documents: To comply with Know Your Customer (KYC) and anti-money laundering regulations, we collect government-issued identification such as your Indonesian National ID (KTP), passport, driver's license, proof of address (utility bills, bank statements), and selfie photographs for verification purposes.
• Payment Information: We collect banking details including bank account numbers, account holder names, e-wallet account information (OVO, DANA, GoPay, ShopeePay), and transaction history related to deposits and withdrawals. Payment card details, if used, are tokenized and processed through secure third-party payment processors; mei4d does not store complete card numbers on our servers.
• Communication Data: When you contact customer support via live chat, email, WhatsApp, or in-app messaging, we collect and store the content of your communications, including questions, complaints, and any documents or screenshots you provide.
• Voluntary Information: Any additional information you choose to provide through surveys, feedback forms, promotional opt-ins, or social media interactions.

2.2 Information Collected Automatically

• Device and Technical Information: IP address, device type and model, operating system, browser type and version, screen resolution, device identifiers (IMEI, advertising ID), and mobile network information.
• Usage Data: Pages visited, features accessed, time spent on the Platform, click patterns, game selections, bet amounts and types, deposit and withdrawal frequency, search queries, and navigation paths through the site.
• Location Data: We collect approximate geographic location based on IP address to ensure compliance with geographic restrictions and to provide localized services. We do not collect precise GPS coordinates unless you explicitly grant permission.
• Cookies and Tracking Technologies: We use cookies, web beacons, pixel tags, and similar technologies to recognize returning users, remember preferences, analyze Platform usage, and improve user experience. See Section 7 for detailed information about cookies.
• Betting and Gaming Activity: Complete records of all bets placed, games played, wins and losses, bonus usage, transaction history, and account balance changes. This information is essential for account management, dispute resolution, and compliance with gaming regulations.

2.3 Information from Third Parties

• Payment Processors: We receive transaction confirmations and payment status updates from Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallet providers.
• Identity Verification Services: We may use third-party identity verification and fraud prevention services that provide validation of the information you submit.
• Publicly Available Sources: In limited circumstances, we may supplement information you provide with publicly available data to verify identity or detect fraud.

3. How We Use Your Information

mei4d uses your personal information for the following purposes:

3.1 Account Management and Service Provision

• Creating, maintaining, and managing your user account
• Processing deposits, withdrawals, and other financial transactions
• Providing access to sports betting, casino games, slots, togel markets, and other gaming products
• Calculating and crediting winnings, processing payouts
• Administering bonuses, promotions, and loyalty rewards
• Providing customer support and responding to inquiries
• Communicating important account updates, technical notices, and policy changes

3.2 Compliance and Legal Obligations

• Verifying your identity and age (21+ requirement) through KYC procedures
• Complying with international gaming regulations and licensing requirements
• Preventing money laundering, fraud, and other illegal activities
• Detecting and preventing multi-accounting, bonus abuse, and cheating
• Maintaining transaction records as required by law
• Responding to legal requests, court orders, and regulatory inquiries
• Enforcing our Terms and Conditions and protecting our legal rights

3.3 Security and Fraud Prevention

• Monitoring betting patterns and account activity for signs of fraud or irregular play
• Detecting unauthorized access attempts and account takeovers
• Implementing responsible gaming measures and identifying problem gambling behaviors
• Protecting the Platform and other users from malicious activity

3.4 Platform Improvement and Analytics

• Analyzing Platform usage to improve user experience and functionality
• Testing new features, games, and betting markets
• Conducting internal research and statistical analysis
• Optimizing Platform performance and mobile responsiveness

3.5 Marketing and Communications (With Your Consent)

• Sending promotional emails about new games, special offers, and bonuses (you may opt out at any time)
• Providing personalized betting recommendations and game suggestions based on your preferences
• Notifying you about upcoming sporting events and togel draws

4. How We Share Your Information

mei4d does not sell your personal information to third parties. However, we may share your data with the following categories of recipients for the purposes described below:

4.1 Service Providers

We engage trusted third-party service providers to perform functions on our behalf, including:

• Payment Processing: Banks and e-wallet providers that process deposits and withdrawals (BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay).
• Identity Verification: KYC and anti-fraud services that verify identity documents and detect fraudulent activity.
• Game Providers: Third-party game studios that supply casino games, slots, and live dealer tables. These providers may collect limited data about your gameplay for game functionality and fairness auditing.
• Cloud Hosting: Server and database hosting providers that store Platform data securely.
• Customer Support Tools: Live chat and helpdesk software providers that facilitate customer communications.
• Analytics Services: Tools that analyze Platform usage and performance (aggregated data only, without personally identifiable details).

All service providers are contractually obligated to protect your data, use it only for the specified purpose, and comply with applicable data protection laws.

4.2 Legal and Regulatory Authorities

We may disclose your information to government authorities, regulators, law enforcement, or courts when:

• Required by law, regulation, or legal process (subpoena, court order)
• Necessary to comply with gaming license obligations
• Responding to anti-money laundering or counter-terrorism financing investigations
• Protecting our legal rights, property, or safety, or those of our users
• Enforcing our Terms and Conditions or investigating violations

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor organization. You will be notified via email and/or Platform notice of any such change in ownership.

4.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

5. Data Security

mei4d implements comprehensive security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security practices include:

• Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS technology, the same standard used by financial institutions.
• Secure Storage: Personal data is stored on secure servers with restricted access. Sensitive data such as passwords are hashed using industry-standard cryptographic algorithms.
• Access Controls: Only authorized personnel with a legitimate business need can access personal information. All access is logged and monitored.
• Regular Audits: We conduct periodic security audits and vulnerability assessments to identify and address potential risks.
• Employee Training: All staff receive training on data protection and privacy best practices.
• Incident Response: We maintain a security incident response plan to quickly address any data breaches or security threats.

6. Data Retention

mei4d retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

Data Category	Retention Period	Reason
Account Information	Duration of account + 7 years after closure	Legal and regulatory requirements
Transaction Records	7 years from transaction date	Financial regulations, audit requirements
KYC Documents	7 years after account closure	Anti-money laundering compliance
Betting History	7 years from bet placement	Gaming license requirements, dispute resolution
Customer Support Communications	3 years from last interaction	Service quality, dispute records
Marketing Consent Records	Duration of consent + 2 years	Compliance with marketing regulations

After the retention period expires, personal data is securely deleted or anonymized. Anonymized data (data that can no longer identify you) may be retained indefinitely for statistical and analytical purposes.

7. Cookies and Tracking Technologies

mei4d uses cookies and similar technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how you use the site.

Types of Cookies We Use:

• Essential Cookies: Necessary for the Platform to function. These enable core features like account login, transaction processing, and security. You cannot opt out of essential cookies.
• Performance Cookies: Collect anonymous information about how you use the Platform, such as which pages are visited most often and where errors occur. This helps us improve site performance.
• Functionality Cookies: Remember your preferences (language, currency, username) and provide personalized features.
• Analytics Cookies: Help us understand user behavior through aggregated statistics. We may use services like Google Analytics for this purpose.
• Marketing Cookies: Track your activity across websites to deliver targeted advertising. These are only used with your consent and can be disabled.

Managing Cookies: Most web browsers allow you to control cookies through their settings. You can block or delete cookies, but this may affect Platform functionality. To learn more about cookies and how to manage them, visit www.aboutcookies.org or your browser's help section.

8. Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information. These rights may include:

8.1 Right to Access

You have the right to request a copy of the personal information we hold about you. We will provide this information in a commonly used electronic format within 30 days of your request.

8.2 Right to Correction

If any information we hold about you is inaccurate or incomplete, you have the right to request correction. You can update most information directly through your account settings.

8.3 Right to Deletion

You may request deletion of your personal information, subject to certain exceptions. We must retain data required for legal compliance (e.g., transaction records for 7 years) but will delete other data upon verified request.

8.4 Right to Restrict Processing

You may request that we limit how we use your data in certain circumstances, such as while you contest the accuracy of your data or the lawfulness of processing.

8.5 Right to Data Portability

You have the right to receive your personal data in a structured, machine-readable format and to transmit it to another service provider.

8.6 Right to Object

You may object to processing of your data for direct marketing purposes at any time. You can also object to processing based on legitimate interests in certain circumstances.

8.7 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time. This does not affect the lawfulness of processing before withdrawal.

Exercising Your Rights: To exercise any of these rights, contact our Data Protection Officer via email at [email protected] or through live chat. We will respond to verified requests within 30 days. We may require proof of identity before processing your request.

9. Children's Privacy

mei4d strictly prohibits use of the Platform by individuals under 21 years of age. We do not knowingly collect personal information from minors. If you are under 21, do not attempt to register or provide any information to mei4d. If we discover that we have inadvertently collected data from a person under 21, we will delete that information immediately and permanently close the account. Parents or guardians who believe their child has provided information to mei4d should contact us immediately.

10. International Data Transfers

mei4d operates internationally and may transfer your personal data to servers located outside Indonesia. When we transfer data across borders, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws. These safeguards may include standard contractual clauses, adequacy decisions, or other legally recognized transfer mechanisms.

11. Third-Party Links

The mei4d Platform may contain links to third-party websites, such as payment processors or game providers. This Privacy Policy applies only to mei4d. We are not responsible for the privacy practices of third-party sites. We encourage you to review the privacy policies of any external sites you visit.

12. Changes to This Privacy Policy

mei4d reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Material changes will be notified to you via email or through a prominent notice on the Platform at least 14 days before the updated policy takes effect. The "Last Updated" date at the top of this policy indicates when it was last revised. Your continued use of the Platform after changes take effect constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact mei4d:

• Data Protection Inquiries: [email protected] (display only, not a clickable link)
• Live Chat: Available 24/7 through your account dashboard
• WhatsApp Support: +62 812-3456-7890 (display only, not a clickable link)
• Mailing Address: mei4d Data Protection Officer, International Gaming License Holder (specific address available upon request)

We aim to respond to all privacy inquiries within 30 days. If you are not satisfied with our response, you may have the right to lodge a complaint with a data protection authority in your jurisdiction.